Delivery & Returns
For deliveries to Mainland UK, products will normally be dispatched to you within 7 days on a 24hr or 48hr delivery service, however please allow 14 days around seasonal peak times.
All deliveries within mainland England, Scotland, Wales and Northern Ireland are via a parcel or courier service between the hours of 8am and 6pm, Monday – Friday. We do not dispatch on weekends or bank holidays.
Please note all orders will require a customer signature upon delivery. If you have any problems with your delivery then contact us on 01568 613600 or Contact Us.
For ex-Mainland UK orders, please refer to the cost chart below. Delivery times are usually 3 days from dispatch.
The following charges will be automatically applied at basket for your order
|UK Main||£ 4.99|
|Northern Ireland||£ 9.99|
|Channel Isles||£ 9.99|
|Czech Republic||£ 30.00|
For deliveries outside of these areas, please contact us on 01568 613600 for a quote and to advise us of your preferred freight company.
Please note only goods purchased on shiresequestrian.com can be returned using the procedure outlined below. Goods purchased from shiresequestrian.com cannot be returned to a store stocking Shires Equestrian’s products, and goods purchased via a store cannot be returned directly to shiresequestrian.com. All goods must be accompanied with a valid proof of purchase.
Goods ordered and subsequently returned will not be accepted unless by prior arrangement. Under such circumstances we reserve the right to deduct a 10% handling charge from the value of goods.
If products are received damaged, claims must be made within 14 days. If customers wish to return goods after having held them for over one calendar month, they will only be accepted if the product is faulty or defective in some way.
Any goods returned where Shires have not arranged collection must be posted using a registered or traceable method and are the customer’s responsibility until they are received by Shires.
Please contact us as soon as possible on 01568 613600 or Click Here to send us a message.
You can download a Returns Form on this link here.
Unfortunately we are unable to offer exchanges. If you wish to exchange a product for a different size/colour, please return the item to us for a refund and re-order online at shiresequestrian.com
Save for in respect of defective products, we cannot accept returns of products which have been personalised at your request, products which have had the original packaging and labels removed, undergarments or products which have been used.
For health & safety reasons, goods must be returned in a clean condition. Riding hats are non-returnable.
Size charts are provided for clothing and rugs. We ask that you pay particular attention to these charts as they are there for your benefit. Using these charts may eliminate the need for you to unnecessarily return goods.
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, we would expect goods to remain in good condition for six months during normal wear, however we are happy to accept them back for an assessment after this period by prior arrangement.